Identified - A small number of uploads from some accounts are not finishing analysis and need attention. All data from those uploads was captured — nothing has been lost.
New uploads from other accounts are completing as normal. We are working through the affected recordings.
Aug 27, 2026 - 10:00 AEST
New uploads from other accounts are completing as normal. We are working through the affected recordings.
Aug 27, 2026 - 10:00 AEST
Identified - Web Sync has degraded functionality. Two commands are not working: Start Recording and Format disk. Engineers are fixing both.
Starting a recording from the unit (hardware trigger) works.
We will update this page as those commands ship.
Aug 27, 2026 - 10:00 AEST
Starting a recording from the unit (hardware trigger) works.
We will update this page as those commands ship.
Aug 27, 2026 - 10:00 AEST
About This Site
Status of the ShockAI cloud: sign in, Web Sync, ShockAI Sync, analysis, reports, firmware updates, and shop. Hardware in the field is not listed here. If this page is green and a unit still misbehaves, the unit or site is the problem.
Access
Operational
Sign in
Operational
Web app
Operational
Devices
Degraded Performance
Web Sync
Degraded Performance
ShockAI Sync
Operational
Firmware updates
Operational
Analysis
Degraded Performance
Analysis
Degraded Performance
Reports & tools
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.